Privacy Policy

Thank you for visiting our website www.fischerca.com and for your interest in our company.

The protection of your personal data, e.g., date of birth, name, telephone number, address etc. is important to us.

The purpose of this privacy policy is to inform you about the processing of your personal data that we collect from you when you visit our site.  By using our website or by choosing to give us personal data, you signify your consent to this Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may choose to exercise the choices we describe in it, or you may choose not to use this website, and not to give us any personal data.

Controller

The "controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

With regard to our website, the controller is:

fischer Canada Stainless Steel Tubing Inc.

190 Frobisher Drive, Waterloo Ontario N2V 2A2

Email: info@fischerca.com

Phone: + 1 519-746-0088
 

Contact details of the data protection officer

We have designated a data protection officer, whom you may contact with any questions, comments or complaints about our processing of personal data, or if you would like to access or request correction of your personal data that we hold. You can contact our data protection officer using the following contact details:

Kristin Petri

(Business Development Assistant)

Email: Kristin.petri@fischer-group.com

Fischer Canada Stainless Steel Tubing Inc.

190 Frobisher Drive, Waterloo Ontario N2V 2A2
 

Provision of the website and creation of log files

Each time our website is accessed, our system automatically collects the following data and information from the device accessing it (e.g. computer, mobile phone, tablet, etc.).

Which personal data are collected and to what extent are they processed?

(1) Information about the browser type and the version used;
(2) The operating system of the retrieval device;
(3) Host name of the accessing computer;
(4) The IP address of the retrieval device;
(5) Date and time of access;
(6) Websites and resources (images, files, other page content) that were accessed on our website;
(7) Websites from which the user's system came to our website (referrer tracking);
(8) Notification of whether the retrieval was successful;
(9) Volume of data transferred

This data is stored in the log files of our system. This data is not stored together with the personal data of a specific user, so that individual page visitors are not identified.

Purpose of data processing

The temporary (automated) storage of this data is necessary when you visit the website to enable delivery of the website. The storage and processing of this data is also carried out to maintain the compatibility of our website for as many visitors as possible as well as to combat misuse and for troubleshooting. For this it is necessary to log the technical data of the accessing computer in order to be able to react as early as possible to display errors, attacks on our IT systems and/or errors in the functionality of our website. In addition, we use the data to optimize the website and to better provide for the security of our information technology systems.

Duration of storage

The aforementioned technical data will be deleted as soon as they are no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after accessing our website.

Statistical analysis of visits to this website - web analytics tools

When you access this website or individual files on the website, we collect, process and store the following data: IP address, web page from which the file was retrieved, name of the file, date and time of access, amount of data transferred and report on the success of the retrieval (so-called web log). We use this access data for the continuous improvement of our website and for statistical purposes. We also use the following web analytics tools to analyze visits to this website:

Matomo (local)

• Extent of processing of personal data
  Our website contains a tracking code from Matomo, an open source web analysis tool (https://matomo.org). The web tracking is carried out solely by us without any reference to individual persons. For this purpose, Matomo is hosted on our own server infrastructure. This means no data is transferred to third parties through the use of this tool.
  We collect, process and store usage data about the use of our site, such as referrer links, the length of stay at certain URLs, the clickstream and also data about your browser settings, such as the manufacturer of the browser and its version, the screen resolution and the operating system used.
  
  We may also collect and store parts of your IP address and information about the loading speed of our website. From this data we can only create anonymous usage profiles and extract statistical information. In connection with Matomo web tracking we also use cookies to distinguish returning site visitors from first-time visitors. Cookies are small text files that are stored locally in the memory of your internet browser and contain a separate ID and in some cases other technical information. The data collected in this context will not be merged with other personal data we may have without your separate consent.
• Purpose of data processing
  The purpose of conducting web tracking is to analyze user flows on our website in order to enable us to monitor the functionality and user-friendliness of our website and to constantly improve our website.
• Duration of storage
  We store all web tracking data collected by Matomo for an indefinite period of time, provided that we only have it in anonymized form. If the data is not anonymized, we will delete it after 12 months at the latest.
• Possibility of objection and removal
  You can prevent the collection and processing of the aforementioned data by installing a script blocker to prevent the collection of other app analysis data. If a reference to individual persons should occur, you can revoke your consent at any time in accordance with the rules outlined in this privacy policy.

Anonymous Data

Please note that we may anonymize, aggregate or otherwise strip any personal data or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.

Matomo Opt-Out

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will also prevent the owner from learning from your actions and creating a better experience for you and other users.

• Right of objection, revocation of consent and erasure
  You can set your browser to prevent any cookies from being set. You can then decide whether to accept cookies on a case-by-case basis or to always accept cookies. Cookies can be used for different purposes, e.g. to recognize that your access device is already connected to our website (permanent cookies) or to save recently viewed pages (session cookies). If you have given us express permission to process your personal data, you may withdraw this consent at any time. Please note that this does not affect the lawfulness of processing based on consent before its withdrawal.
   
   

Data security and data protection, communication by email

Your personal data are protected by physical, technical and organizational measures during collection, storage and processing to help prevent it being accessible to third parties. Personal data may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or otherwise permitted or required by applicable law.  Personal data we collect is managed from our offices in Espelkamp, Frankfurt and Hannover (Germany).

In the case of unencrypted communication by email, we cannot guarantee complete data security on the transmission path to our IT systems, so that we recommend encrypted communication or the postal service for information with a high level of confidentiality.
Further, no security measures can provide absolute protection. Even though we have taken steps to help protect the personal data in our control, you should know that we cannot fully eliminate security risks associated with personal data. We cannot guarantee or warrant the security of any information you provide to us.

International Data Transfers

Personal data that we collect may be stored and processed in Canada or any other country in which we or our service providers maintain facilities, including in the United States, Germany, Austria, Mexicana, Uruguay, South Africa, and  China. Personal data processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.

By using our website or by providing us with personal data, you consent to any such transfer of information outside of your country. If you have any questions regarding our use of service providers outside of Canada, you may contact us using the contact information we provide below.

Automatic email archiving
 

• Extent of processing of personal data
  We expressly point out that our email system has an automated archiving process. All incoming and outgoing emails are digitally archived in a tamper-proof manner.
   
• Purpose of data processing
  The purpose of archiving is to comply with applicable laws, including tax law (e.g. obligation to store emails of tax law relevance) and commercial law requirements (e.g. – obligation to archive business correspondence).
   
• Duration of storage
  Our email communication is stored until tax and commercial retention obligations expire. The retention period can be up to 10 years.
   

Right to access personal information and requests for correction Withdrawal of consent –
 

Right to access personal information

You have the right to request confirmation as to whether we process your personal data. If this is the case, you have a right to access your personal data in our control, subject to limitations specified by law. Subject to such limitations, we would also be happy to provide you with a copy of the data.
 

Right to correction

You have the right to have any personal data incorrectly stored by us (such as address, name, etc.) corrected at any time. You can also request the data stored by us to be completed at any time. A corresponding adjustment will take place.
 

Right to withdraw consent

If you have given us consent to the processing of your personal data, you can withdraw this at any time. Please note that this does not affect the lawfulness of processing based on consent before its withdrawal. Please note that if you seek to withdraw consent to processing of personal data that is necessary for us to provide you with goods or services, we may no longer be able to provide such goods or services to you. 
 

How do I exercise my rights, and how do I contact you?

You can exercise your rights at any time by using the contact details below. You may also contact us with any questions, concerns, or complaints you have about our privacy practices or this policy.

Please note, to help protect against fraudulent requests for access to your personal data, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal data.

fischer Canada Stainless Steel Tubing Inc.

190 Frobisher Drive, Waterloo Ontario N2V 2A2

Email: info@fischerca.com

Phone: + 1 519-746-0088